Support
Learn more about our Support Services today…click here!
Despite being critical to business requirements it is often not possible to employ in-house staff with the skills to monitor and maintain your security infrastructure. What's more, due to the complexity of security solutions it is often difficult to add new systems or software, even if you employ expert IT staff.
Security IP's Support Services infrastructure addresses this problem. Informed by experience gained supporting some of Europe's largest and most demanding companies, combined with a service backbone designed from the ground up to be reliable and scalable, our Support Services infrastructure is simply the best way to manage complex and demanding security requirements across the enterprise.
A dedicated team of support personnel are available to you and your business 24 hours a day, 7 days a week, 365 days a year, guaranteeing the quickest response and resolution times possible. Our engineers are backed by our vendors and industry recognised product certifications, ensuring you get expert advice no matter what your requirement or problem.
Features of our Support Services solution
Telephone support
A dedicated team of support engineers are available at Security IP's call centre, 24 hours a day, every day of the year.
Hardware support
Providing immediate analysis and rectification of your hardware faults, including 4 hour on-site support as required.
Software support
24 X 7 X 365 problem solving and support, including 4 hour on site response times guarantees you're up and running again as quickly as possible.
Advance replacement
In the event of a system failure Security IP can have a replacement on-site within 4 hours, and arrange to have your old system returned to us for further analysis and resolution.
Update notification
Our team of dedicated security professionals monitor all security exploit, bug track, news, vendor and software sites. Once an update has been identified we will notify you immediately and advise as to the improvements or impacts an update might make to your systems.
Software updates
We will provide you with access to relevant software and firmware updates 24 x 7, 365 days a year, ensuring a central point of reference whenever you need to access them.
Remote helpdesk
Log support calls by phone or using our web helpdesk, directly interfacing into our own internal support system. All calls logged are raised immediately to our support team, ensuring a prompt response.
Solution/migration staging
We understand the potential impact new solutions or updates can have on your existing security infrastructure. We provide staging environments for our customers, ensuring updates are thoroughly tested against requirements before deploying any changes across your network.
Online Knowledge Base
Through years of industry experience in providing support services to our customers we have seen many problems and rectified many faults across all areas of IT security. Calling on this and our direct relationships with key security vendors we have built a comprehensive information resource providing advice and FAQs on the most common problems - the less common ones too!
